Frequently asked

Questions, answered honestly.

If you don't find what you're looking for here, write to us at hello@elementaloracledeck.com โ€” we read every message.

Getting Started

Do I need to know anything about oracle cards?

Not a thing. The app teaches you as you go โ€” every card explains itself, every spread has step-by-step prompts, and the free guidebook PDF walks you through grounding rituals so you can begin with confidence on day one.

How is this different from a free tarot app?

Free apps draw a card and stop there. The Elemental Oracle Deck gives you upright meaning, shadow meaning, a specific affirmation, AI-assisted interpretation in Crystal's voice, and a journal that lets you watch patterns emerge across weeks and months โ€” not a single moment.

How long does a daily reading take?

Sixty seconds for a single-card pull. Three to five minutes for a Three-Card or Elemental Cross. The app is designed to fit into your morning, not replace it.

Can I do this without a physical deck?

Yes. The app is complete on its own โ€” every card, every meaning, every spread. The physical deck is in development and will be offered separately when ready.

The Cards

How many cards are in the deck?

48 cards across four elements โ€” 12 cards each for Earth, Air, Water, and Fire. Each card is hand-painted watercolor with a color-coded foot band indicating its element.

What do the elements represent?

Earth: grounding, body, patience, what holds you. Air: thought, clarity, communication, what moves through you. Water: emotion, intuition, grief, what flows in you. Fire: will, action, transformation, what burns in you. The free guidebook goes deeper on each.

Are there reversed meanings?

Every card has an upright meaning and a shadow meaning. We don't use reversals in the traditional tarot sense โ€” instead, each card carries both its light and its shadow, and the reading invites you to sit with whichever is calling.

What spreads are available?

Five spreads: Single Card (1 card), Three-Card (3), Elemental Cross (4), Extended Elemental (7), and Lost Person/Object (6). Each has specific use cases the app walks you through.

The AI

Is the AI doing the reading, or am I?

You are. Always. The AI is a guide that helps surface meaning โ€” it never tells you what to believe or do. The cards are a mirror; the AI is a translator. Your knowing stays yours.

How does the AI know what to say?

Crystal wrote the source material for every card โ€” the upright meanings, the shadow meanings, the affirmations, the voice. The AI uses that source material to interpret your specific spread in context. It cannot invent new card meanings; it can only help apply Crystal's to your moment.

Which AI model do you use?

Anthropic's Claude. We chose it for its careful, deliberate tone โ€” closer to Crystal's voice than the alternatives we tested.

Can I read without the AI?

Yes. Every card includes Crystal's written meanings, upright and shadow. The AI interpretation is an option, not a requirement. Many users prefer to sit with the written meanings alone.

Privacy

Is my journal private?

Yes. Your journal entries are encrypted at rest, never sold, never read by anyone but you. Even our team can't see them.

Do you train AI on my readings?

No. Your readings and journal entries are never used to train any AI model โ€” ours or anyone else's. Your data is yours.

Do you share data with third parties?

Only the minimum necessary to operate: Stripe for payments, Anthropic for AI inference (without any personally identifying information). We never sell data and never share for advertising.

Billing & Refunds

What if it doesn't resonate with me?

Write us within 14 days and we'll refund every penny. You keep the guidebook PDF. No forms, no awkward calls.

How do I cancel?

One click inside your account, anytime. We never bury the cancel button. Your access continues through the end of your billing period.

Can I switch between monthly and yearly?

Yes โ€” anytime from your account. If you upgrade mid-month, we credit your remaining time toward the annual plan.

Do you offer student or hardship pricing?

Yes. Write to us at hello@elementaloracledeck.com with a brief note โ€” we don't ask for proof, just honesty.

Technical

Can I use it on multiple devices?

Yes. Sign in on your iPhone, iPad, MacBook, or any browser. Your readings and journal sync across every device automatically.

Is there an iOS or Android app?

The web app is fully responsive and works as a Progressive Web App โ€” install it to your home screen for an app-like experience. Native apps may follow.

Does it work offline?

Browsing the deck and reviewing past readings works offline once you've loaded the app. New AI-assisted interpretations require a connection.

I can't sign in โ€” what do I do?

Write to hello@elementaloracledeck.com with your account email and we'll sort it within a day. We respond to every message personally.

Still curious

Ask us anything.

We read every email and we answer like humans โ€” because we are.